Yes I have allowed the app to use Bluetooth … Remove … The Premis deadbolt requires a tapered latch bolt for ease of operation. If you're experiencing issues, our Support Center is also available for instant access to frequently asked questions, how-to's, and troubleshooting help. Page 12 62812 / 01 The hole in the door frame for the latch bolt is The clutch is disengaged. Make sure you click on the link that lists all the sellers, otherwise it shows up at $199.99. What is the warranty on the Weiser Home Connect Door Locks? ... Weiser Inc. The motor will not work. Operating the lock excessively reduces battery life. Business Profile. Woman's finger touching Premis touchscreen electronic lock. You can use the Premis app to check the status of your lock. The lock will remain in the position it was last in. not drilled deep enough. Weiser Premis Touchscreen Smart Lock Compatible with Apple HomeKit, Electronic Deadbolt Featuring SmartKey, Satin Nickel is currently at all time low on Amazon for 157.80$. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Send a Question. Using the Weiser App within Bluetooth range, you can lock/unlock the Aura Smart Lock and program up to 250 user access codes that can be scheduled and customized. Since updating to iOS 13.1 my Kwikset Premis App can no longer find any locks. Security features include Weiser’s SmartKey Security and patented SecureScreen Technology to prevent against both common and advanced break-in methods Remotely monitor lock status, remotely lock or unlock the deadbolt, manage authorized lock users, generate up to 250 user codes and schedule or revoke guest access through the app One year warranty on the electronics. Make sure you search on "Weiser Premis App IOS 13 issue" and "Kwikset Premis App IOS 13 issue" before you consider buying. Read honest and unbiased product reviews from our users. Obsidian touchscreen electronic lock in satin nickel. If the deadbolt makes several unsuccessful attempts to lock or unlock the door, it may mean that the door is warped and the latch does not line up correctly with the strike. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Woman's finger touching a Kevo lock. Check your door alignment. Remove the battery pack. Claim Share Print. Why isn’t my Aura Deadbolt locking using the Kwikset App or 1-Touch Locking button? Remote Access* Rushing off to work again? Entrance is still available with a key. That means that every time you want to add a or change an access code (or use the Premis app for anything) you need to do a complete set up all over again. For information on how to change your batteries, please see documents and videos on the Aura Support Page. Avoid turning on the touchscreen unnecessarily. Lifetime warranty on the finish and mechanicals. With the Premis app installed, your iPhone becomes your mobile security command center. There are a few reasons this might happen: Aura will not lock if your batteries are too low so as to prevent accidentally locking you out. The lock is Homekit ONLY and does NOT work with Android phones. 11 votes, 29 comments. Send a support question about Premis to our support team. The door handing process was not executed The deadbolt latch and strike are misaligned, during installation. When the batteries die, the codes are stored in non-volatile RAM on the RF card. So you can continue on with your life with security and peace of mind. 8:15am Did you lock the door? The lock beeps, the Checkmark and Lock symbols alternate fl ashing, and the door cannot lock. 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